telephone number+33 (0)7.81.16.47.45

Transfer of risk and responsibility, deliveries returns

The transport of your parcel

The delivery is made to the delivery address indicated by the client, being specified that it must be the address of residence of the client or any other person of his choice.

The sending of the customer's order can be sent optionally in multiple packages. 


Delivery cannot be carried out or in hotels, campsites, or p.o. boxes.

So that deadlines are respected, the customer must make sure you have provided accurate and complete information concerning the address of delivery (such as including: No. Street, building, staircase, access codes, names and/or numbers of intercom, etc.).

The timescale are indicative deadlines, corresponding to the average time for processing and delivery.
The company Maxitia cannot be held responsible for the consequences due to a delay in delivery is not his.

 

DO NOT SIGN THE DELIVERY FORM AND THE GOOD TRANSPORT BEFORE CHECKING THE STATE OF THE MARCHANIZE AND SPECIFICALLY NOTE YOUR RESERVATIONS.

Upon receipt of the package, it is imperative to control the goods and the customer will note its reservations on the delivery note and the transport voucher. If he finds any damage or anomaly, he will refuse the goods by clearly and precisely explaining the nature of the degradation of the goods purchased. (Example: refusal of the package: scratch, crack, twisted, broken product received)

Attention: the mention "subject to unpacking" that the customer can mention on the delivery note or the transport voucher has no legal value to assert his rights in case of degradation of the goods. is possible if the customer has not made reservations on the delivery note and the transport voucher in the presence of the deliveryman.

If the delivery person does not want to give the customer time to check the goods, he must clearly specify it on the delivery note and the transport slip. He must inform the Maxitia Society immediately by email.

If after unpacking the goods and the customer notices any damage or anomaly and the driver does not want to take the package, the customer must mention it clearly on the delivery note and the transport voucher. He must inform the Maxitia Company immediately by email with the sending of photos showing the damage or anomalies.

Caution: The reservations must be clearly described. Example: plate of the striped table, base of the luminaire chipped ... Otherwise, the customer has no recourse. Never write: cardboard intact or in good condition, goods broken or damaged because these terms are generic.

When the customer or any other person authorized by the customer has signed the delivery note and the transport slip, the ordered product belongs to him. The Maxitia Company and the carrier are not responsible for any damage or anomalies suffered during the delivery if they have not been written on the delivery note and the transport slip. It is important to inform the authorized person of the procedure to be followed.

The customer must immediately inform the Maxitia Company by email of any problems found in order to resolve the situation as quickly as possible. Otherwise, the Maxitia Company will not be able to process the file.

Packages can be kept for up to 14 days by the carrier. If no appointment has been made during this period of time, the order is then returned to the Maxitia Company. The cost of return and the second delivery will be billed to the customer.

The Maxitia Company customer service and the carrier will restart the customer several times before the return of the order.

The kit furniture is assembled by the customer. Delivery men are not allowed to assemble the furniture.

Any delays in delivery attributable to the carrier or Maxitia Company do not give the customer the right to claim damages.

In the event of an error in the customer's order, the return shipping costs of the goods to the Maxitia company, as well as the costs of return of the product actually desired by the customer to its place of delivery, are the responsibility of the customer.

Storage conditions: The customer agrees to store the products in good storage conditions (with particular reference to product labels) and security to prevent any theft, loss, damage or damage to third parties, being reminded that the customer assumes the risks of the goods from the delivery as defined above.

Maxitia can not be held responsible for damage of any kind, whether material or immaterial or bodily, that could result from a malfunction or the misuse of the Products marketed. Maxitia's liability will be, in any case event, limited to the amount of the order and can not be blamed for simple errors or omissions that may have persisted despite all the precautions taken in the presentation of the products.
In case of difficulties in the application of this contract, the customer and the company Maxitia reserve the possibility, before any legal action, to seek an amicable solution.

 

Any order placed on our site and delivered outside France may be subject to taxes and customs duties that are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. SARL Maxitia is not required to verify and inform the customer of customs duties and applicable taxes. To know them, we advise the customer to inform the competent authorities of his country.
 
 
Different types of delivery

Free Delivery:

This is a delivery at home or relay point, in no door, by a delivery person depending on the day of your choice to program on the carrier's website.

Comfort delivery:

This is a home delivery made by the carrier Guisnel. The delivery will be made by two deliverymen, in the room of choice of the customer with unpacking of the goods and recovery of the packings.


Warning :

The Maxitia Company recommends that its customers read the dimensions of the packages to check the accessibility of the part. All this information is mentioned on the product sheets.

Delivery men do not deliver beyond the 4th floor without a lift.

 

 

Right of withdrawal / returns

Conditions of return on which depends the refund of the object:

- The customer has a right of withdrawal, it can exercise without reason, within 14 days from the delivery of the order
- 100% brand new condition in its original packaging with all parts, accessories, instructions and additional documentation accompanied by the order number
- Product not assembled and showing no mounting traces
- Return costs onto to the customer
- It is up to the customer to return the object by the means of transport of his choice

Upon receipt of the object, we will proceed to an exemen and a verification before the refund.

SARL Maxitia declines any responsibility in case of breakage or loss of the returned package. The return address of the item will be provided at the time of the return request.

 

Link to Withdrawal form